General Manager- Commercial Appliance Repair (NY)
Full Time • Hybrid - US
Benefits:
- 401(k) matching
- Bonus based on performance
- Company car
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
Job Description: General Manager, Commercial Appliance Repair
Title: General Manager – Commercial Appliance Repair (NY)
Reports to: Owner / CEO
Primary Responsibilities
- Lead operations across service, installation, and parts departments, ensuring high-quality, on-time service delivery.
- Oversee financial management: budgeting, P&L responsibility, pricing, cost control, and profitability analysis.
- Supervise and mentor service managers, dispatch staff, technicians, and support personnel.
- Drive commercial growth: customer acquisition, upselling service contracts, and maintaining client relationships.
- Implement quality control, safety standards, and compliance with New York regulations.
- Develop and execute operational KPIs: service call volume, response times, first-time fix rate, customer satisfaction, and revenue targets.
- Hire, develop, and retain high-performing teams; manage performance evaluations and training pathways.
Required Qualifications
- 5–7+ years in service operations or general management; preferably with experience in commercial appliance repair, HVAC, or equipment service.
- Proven track record managing P&L and growth initiatives.
- Strong leadership, people management, and customer-facing communication skills.
- Analytical mindset with financial acumen and strategic planning experience.
- Trade/safety certifications (e.g., OSHA) or industry-specific licenses a plus.
Working Conditions
- Hybrid role: blend of field visits, onsite supervision, and office administration.
- Availability to respond to operational issues or emergencies after hours if needed.
- Must adhere to New York State employment standards; note that executive roles are exempt from overtime requirements, but minimum weekly salary thresholds must be met
Flexible work from home options available.
Compensation: $85,000.00 - $100,000.00 per year
About Us
At Favored Mechanical Solutions, we are dedicated to providing high-quality products and services to help commercial kitchens run smoothly and efficiently. Our team of experts has years of experience in the industry, and is committed to providing personalized service and support to each and every one of our customers. We believe that exceptional customer service is the key to our success, and we strive to build long-lasting relationships with our customers based on trust, honesty, and transparency.
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